Inkless – Terms & Conditions

Last updated: 12/11/2025

These Terms & Conditions (“Terms”) govern your access to and use of the Inkless e-signature and document services (the “Services”). The Services are provided by Inkless Ltd, a company registered in England & Wales with registered office at 128 City Road, London, EC1V 2NX (“Inkless”, “we”, “us”, or “our”).

By creating an account, purchasing credits, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” and “your” refer to that entity.

If you do not agree to these Terms, you must not use the Services.

1. Definitions

In these Terms:

• Account – an Inkless account assigned to you (and your authorised users) that allows access to the Services.
• Authorised User – any individual authorised by you to access and use the Services through your Account.
• Customer Content – any content, documents, data, information, or materials that you (or your Authorised Users) upload to or generate within the Services, including documents you send for signature.
• Documentation – any online help, FAQs, technical documentation, and other materials provided by Inkless describing the Services.
• Fees – amounts payable by you for use of the Services under our PAYG pricing, including credit purchases and any one-off or add-on fees.
• Order – an online order, payment, or sign-up flow completed by you for purchasing credits, add-ons, or other Services.
• PAYG Credits – units or envelopes purchased on a pay-as-you-go basis, which entitle you to send documents for signature and/or use functionality as described at the time of purchase.
• Services – the Inkless e-signature and document-related services, features, and tools we make available to you, including any related websites or APIs.
• Site – the Inkless website available at https://inkless.co.uk and any other websites we operate to provide the Services.

2. Scope of the Services

2.1 Business and Individual Use.

The Services may be used by businesses, organisations, professionals and individual users. By registering for an Account, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. If you are using the Services on behalf of a company or other organisation, you represent that you are authorised to bind that entity. If you use the Services as a consumer, nothing in these Terms is intended to limit any mandatory rights you have under applicable consumer law.

2.2 Service Description.

Inkless provides tools to prepare, send, review, and electronically sign documents, along with related audit logs and document management features. Specific functionality may vary depending on the options you use and the credits or add-ons you purchase.

2.3 No Legal Advice.

Inkless is a technology provider. We do not provide legal, tax, or professional advice. You are responsible for obtaining your own legal advice to determine whether electronic signatures are appropriate and legally valid for your specific documents, jurisdictions, and use cases.

2.4 Changes to Services.

We may update, enhance, or modify the Services from time to time, including adding or removing features. Where a change is likely to have a material adverse impact on your use of the Services, we will use reasonable efforts to provide prior notice.

3. Account Registration and Management

3.1 Registration.

To use the Services, you must create an Account and provide accurate, complete, and current information. You must keep this information up to date.

3.2 Access Credentials.

You are responsible for maintaining the confidentiality of any usernames, passwords, API tokens, or other credentials associated with your Account, and for all activities that occur under your Account. You must promptly notify Inkless of any unauthorised use or security breach relating to your Account.

3.3 Authorised Users.

You may permit Authorised Users to access the Services via your Account, subject to these Terms. You are responsible for the actions and omissions of your Authorised Users as if they were your own.

3.4 Prohibited Uses.

You must not:

• use the Services for any unlawful purpose or in violation of applicable law;
• upload or send content that is illegal, fraudulent, defamatory, or infringes third-party rights;
• attempt to gain unauthorised access to the Services or related systems;
• reverse engineer, decompile, or otherwise attempt to derive the source code of the Services, except to the extent such restriction is not permitted by law; or
• use the Services to send spam or unsolicited mass communications.

4. PAYG Model, Fees, and Payment

4.1 PAYG as Standard – Optional Subscriptions for Business Customers.

Inkless operates primarily on a pay-as-you-go (“PAYG”) model. By default, you purchase PAYG Credits or one-off services as needed, and we do not require a recurring subscription. However, we may, at our discretion, offer subscription or volume plans to business customers on request or under a separate agreement. Any such subscription terms will be communicated to you at the time they are agreed and will form part of these Terms to the extent they are not inconsistent with them.

4.2 Credits and Usage.

1. Each PAYG Credit or envelope entitles you to specific usage of the Services, as described in the pricing information on our Site at the time of purchase.
2. We may offer different credit types, bundles, or usage limits (for example, envelopes, documents, or recipients). Details will be stated in the Order or pricing page.

4.3 Pricing.

Our current pricing is displayed on the Site or notified to you before purchase. We may change pricing in the future, but any changes will not affect PAYG Credits you have already purchased.

4.4 Payment.

You agree to pay all Fees associated with your Orders. Payment is due at the time of purchase, via the payment methods we support. If a payment is reversed, declined, or charged back, we may suspend access to the Services until the issue is resolved.

4.5 Taxes.

Inkless is VAT registered. Unless stated otherwise, Fees are quoted exclusive of VAT and any other applicable sales or indirect taxes. Where VAT or other taxes are chargeable, we will add them at the applicable rate and show them separately on your invoice or receipt. You are responsible for paying any such taxes, other than taxes based on Inkless’s income.

4.6 No Refunds.

Unless required by law, Fees and PAYG Credits are non-refundable, including if you choose not to use the purchased credits or if you close your Account.

4.7 Credit Validity.

We may specify a validity period for PAYG Credits at the time of purchase. If a validity period applies, unused credits may expire at the end of that period. We will clearly indicate any such expiry on the Site or during purchase.

5. Electronic Signatures and Documents

5.1 Your Responsibility for Documents.

You are solely responsible for:

• the content and legality of documents you send, sign, or store using the Services;
• ensuring that signers are correctly identified; and
• ensuring that the use of electronic signatures is appropriate and valid for your documents, use case, and jurisdiction(s).

5.2 Evidence and Audit Trails.

The Services may generate audit logs and related data (such as timestamps, IP addresses, and event history) to help you evidence the signing process. We do not guarantee that any court or authority will accept these logs as conclusive or sufficient proof.

5.3 No Determination of Legal Validity.

Inkless does not determine whether an electronically signed document is legally valid, enforceable, or suitable for a specific purpose. Such validity may depend on document type, parties, and jurisdictions. Obtain your own legal advice where necessary.

6. Customer Content and Data

6.1 Ownership.

As between you and Inkless, you retain all right, title, and interest in and to your Customer Content. We do not claim ownership of your documents or data.

6.2 Licence to Provide the Services.

You grant Inkless a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display your Customer Content only as necessary to provide, maintain, improve, and secure the Services, and to comply with law.

6.3 Your Compliance.

You must ensure that:

• you have all necessary rights, permissions, and consents to upload and use Customer Content in connection with the Services;
• Customer Content does not infringe any third-party rights or violate any law.

6.4 Backups.

We use reasonable efforts to back up data, but we do not guarantee that Customer Content will never be lost. You are responsible for maintaining your own copies and backups of critical documents and data.

7. Data Protection and Privacy

7.1 Data Protection Roles.

To the extent that Inkless processes personal data on your behalf in the course of providing the Services, we will do so as a “processor” (or equivalent term) and you will be the “controller” (or equivalent term) under applicable data protection law.

7.2 Data Processing Terms.

Our processing of personal data is governed by our Data Processing Agreement or equivalent data protection terms, which are incorporated by reference into these Terms where applicable.

7.3 Privacy Policy.

Our collection and use of personal data in our role as controller is described in our Privacy Policy, available at our Privacy Policy. By using the Services, you acknowledge that you have read and understood the Privacy Policy.

7.4 Security Measures.

Inkless will implement and maintain appropriate technical and organisational measures intended to protect personal data and Customer Content against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

8. Security and Availability

8.1 Your Security Obligations.

You are responsible for:

• keeping Account credentials secure;
• configuring your devices and network appropriately; and
• promptly installing updates or security patches that we may release for the Services.

8.2 Service Availability.

We use reasonable efforts to keep the Services available and functioning. However, the Services may be temporarily unavailable due to maintenance, planned downtime, or events beyond our reasonable control.

For planned maintenance that is expected to cause material downtime, we will use reasonable efforts to provide at least 48 hours’ notice by email to the primary contact email address associated with your Account. This notice commitment does not apply to:

• emergency maintenance required to address security vulnerabilities or service stability issues; or
• unplanned outages or incidents outside our reasonable control.

In such emergency or unplanned situations, we may not be able to provide advance notice, but we will use reasonable efforts to restore the Services as soon as practicable.

8.3 Suspension.

We may suspend or restrict access to the Services (or any part of them) if:

• required to do so by law or a competent authority;
• we reasonably suspect fraudulent, abusive, or unlawful activity; or
• your use poses a security or operational risk to the Services, us, or others.

We will try to give you advance notice where reasonably possible.

9. Intellectual Property

9.1 Inkless IP.

Inkless and its licensors own all intellectual property rights in and to the Services, the Site, and the Documentation, including software, designs, logos, and content (excluding Customer Content). Except as expressly granted in these Terms, no rights are granted to you.

9.2 Licence to Use the Services.

Subject to these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services for: (a) your own internal business or professional purposes (where you are a business, organisation, or professional); or (b) your own personal use (where you are an individual consumer).

9.3 Restrictions.

You must not:

• copy, modify, or create derivative works of the Services or Documentation;
• remove, obscure, or modify any proprietary notices; or
• use the Services to build a competing product or service.

9.4 Feedback.

If you provide feedback, suggestions, or ideas about the Services (“Feedback”), you grant Inkless a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate such Feedback without restriction or obligation to you.

10. Third-Party Services

10.1 Third-Party Providers.

The Services may integrate with or rely on third-party products or services (for example, email providers, SMS gateways, payment processors, or cloud infrastructure).

10.2 Third-Party Terms.

Your use of third-party products or services may be subject to additional terms and policies between you and the relevant third party. Inkless is not responsible for any third-party products or services, and makes no representations or warranties in relation to them.

11. Term, Inactivity, and Termination

11.1 Term.

These Terms apply from the earlier of (a) your first use of the Services or (b) the date you create an Account, and continue until your Account is closed or these Terms are terminated in accordance with this section.

11.2 Inactivity and Account Removal (12 Months).

1. If you do not log in or otherwise actively use your Account for a continuous period of 12 months, we may treat your Account as inactive.
2. We may then close and remove your inactive Account, including deleting associated user access.
3. Before removing an inactive Account, we will use reasonable efforts to notify you using the email address associated with your Account and give you a reasonable opportunity to log in and keep the Account active.

11.3 Effect on Data When Account Is Removed.

1. On closure or removal of your Account, we may delete or anonymise Customer Content associated with that Account, subject to any legal obligations we have to retain certain records (for example, transaction records and audit logs).
2. It is your responsibility to export or download any documents or data you wish to keep before your Account is closed.

11.4 Termination by You.

You may close your Account at any time via the account settings or by contacting us. Closing your Account will not entitle you to any refund of Fees or unused PAYG Credits unless required by law.

11.5 Termination or Suspension by Inkless.

We may terminate your Account or suspend your access to the Services if:

• you materially breach these Terms and do not remedy the breach (where capable of remedy) within [30] days of notice;
• we reasonably suspect fraud, misuse, or illegal activity; or
• continued provision of the Services to you would breach applicable law or expose us to liability.

11.6 Survival.

Any provisions of these Terms that by their nature should survive termination (including Fees, limitations of liability, disclaimers, confidentiality, and data protection terms) will continue in full force after termination.

12. Warranties and Disclaimers

12.1 Mutual Warranties.

Each party warrants that:

• it has the legal power and authority to enter into these Terms; and
• it will comply with applicable laws in connection with its use or provision of the Services.

12.2 Service Warranty Disclaimer.

To the maximum extent permitted by law, the Services and Documentation are provided on an “as is” and “as available” basis. We do not warrant that:

• the Services will be uninterrupted, error-free, or completely secure;
• the Services or Documentation will meet your requirements; or
• all defects or errors will be corrected.

12.3 Excluded Warranties.

All implied conditions, warranties, or other terms (including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement) are excluded to the fullest extent permitted by law.

13. Limitation of Liability

13.1 Exclusion of Certain Damages.

To the maximum extent permitted by law, neither party shall be liable to the other for any loss of profits, loss of revenue, loss of business, loss of data (except to the extent directly caused by breach of these Terms), loss of goodwill, or any indirect, consequential, or special damages arising out of or in connection with these Terms or the Services.

13.2 Overall Cap.

To the maximum extent permitted by law, each party’s aggregate liability arising out of or in connection with these Terms and the Services (whether in contract, tort, negligence, or otherwise) shall be limited to the greater of:

• (a) the total Fees actually paid by you to Inkless in the 12 months preceding the event giving rise to the claim; and
• (b) £1000.

13.3 Exceptions.

The limitations in this section do not apply to:

• your obligation to pay Fees;
• either party’s liability for death or personal injury caused by its negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that cannot lawfully be limited or excluded.

If you are using the Services as a consumer, the limitations in this section 13 apply only to the extent permitted by applicable consumer law and do not exclude or limit any statutory rights you may have (for example, under the Consumer Rights Act 2015 in the UK).

14. Indemnity

14.1 Your Indemnity.

You shall indemnify and hold harmless Inkless and its officers, directors, and employees from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your Customer Content;
• your use of the Services in breach of these Terms or applicable law; or
• any dispute between you and a signer or other third party relating to documents you send or sign using the Services.

14.2 Indemnification Procedure.

We will:

• promptly notify you of any claim;
• permit you to control the defence and settlement of the claim (subject to our prior written consent to any settlement that involves admission of liability or injunctive relief against us); and
• provide reasonable assistance at your cost.

15. Changes to These Terms

15.1 Updates.

We may revise these Terms from time to time. The most current version will be posted on the Site with the “Last updated” date.

15.2 Notice of Material Changes.

If we make changes that materially affect your rights or obligations, we will use reasonable efforts to notify you (for example, by email or by a notice in the Services).

15.3 Acceptance of Changes.

Your continued use of the Services after changes to the Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services and close your Account.

16. Governing Law and Jurisdiction

16.1 Governing Law.

These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 Jurisdiction.

The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms or the Services, subject to any mandatory jurisdiction rules under applicable law.

17. Miscellaneous

17.1 Entire Agreement.

These Terms, together with any Order and any data protection terms referenced herein, constitute the entire agreement between you and Inkless regarding the Services and supersede all prior agreements and understandings relating to the same subject matter.

17.2 No Partnership.

Nothing in these Terms is intended to create a partnership, joint venture, or agency relationship between the parties.

17.3 Assignment.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms (for example, in connection with a merger, acquisition, or sale of assets).

17.4 Third-Party Rights.

Except as expressly stated, these Terms do not create any rights for third parties to enforce any of their provisions.

17.5 Severability.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

17.6 No Waiver.

A failure or delay by either party to exercise any right or remedy under these Terms does not constitute a waiver of that or any other right or remedy.

17.7 Notices.

We may provide you with notices via email, via the Services, or by posting on the Site. You may provide legal notices to us at legal@inkless.co.uk.